Kyndryl unveils Agentic AI Framework

What challenges have you faced or do you anticipate when it comes to adoption, governance, or employee buy-in? Are there specific use cases where you think AI agents could have a real impact in your business? However, you can’t simple wave a magic wand and get enterprise-wide agentic AI that works perfectly. There are many challenges, including the existing technical debt deeply entrenched with legacy tools and processes, aversion to change, regulatory challenges, and lack of understanding and technical AI skills within the organization. At the same time, the rapid proliferation of AI tools has created new fragmentation and oversight issues, with 44 per cent of software executives identifying increasing technical debt and AI sprawl as critical risks.

From Awareness To Action: Why This Matters

Similarly, OpenAI’s head of product for its API platform, Olivier Godement, detailed how customers like Stripe and Box are using its Agents SDK to build out multi-agent systems. Ashan Willy, CEO of New Relic, noted a staggering 30% quarter over quarter growth in monitoring AI applications by its customers, mainly because of the its customers’ move to adopt agents. Companies are deploying AI agents to help customers automate workflows they need help with. Intuit, for instance, has deployed invoice generation and reminder agents in its QuickBooks software. Businesses using the feature are getting paid five days faster and are 10% more likely to be paid in full.

The best-performing agent finished just 24% of the jobs assigned to it. It cost each agent on average $6 to complete an individual task, which added up quickly, since the jobs the agents had been assigned required completing many different tasks. Simple tasks stalled due to agents’ inability to overcome unexpected challenges, like dismissing a pop-up ad. AI agents have been the subject of frenzied excitement in the enterprise, with such prominent CEOs as Mark Benioff, Jensen Huang, Satya Nadella and Mark Zuckerberg all predicting their impending, transformative preeminence. « I’m excited about this period because it marks the beginning of a high-performance era, where agents elevate teams to become the smartest in the history of humanity, » Priest says. Incorporate reviews, model validation, and include human-in-the-loop mechanisms to help maintain control as agents scale.

Challenges to consider

The acquisition will enable Capgemini to create a consulting service that’s focused on helping companies boost business process and cost efficiency through the use of generative AI and agentic AI technology. Mission-critical workflows performed by more people, in real-time, and with higher data volumes are indicators of where AI can provide business value. A second opportunity is to consider the graywork and operations that lack digitized workflows and tools to connect field and back-office operations.

• Atos, a global leader in AI-powered digital transformation, announced the launch of the Atos Polaris AI platform, a comprehensive system of AI agents that operate autonomously to orchestrate complex workflows.
• From small operations to midsized factories, more manufacturers are relying on ERP systems to connect their data, automate processes and control daily operations.
• However, while agentic AI offers promise, it must be implemented with care and strategy.
• Enterprises should recognize transformative agentic AI by its ability to autonomously understand context, make complex decisions, and drive continuous improvement with minimal human intervention.
• The tech can also work with AI to show customers personalized offers on in-store smart screens, he said.
• Similarly, OpenAI’s head of product for its API platform, Olivier Godement, detailed how customers like Stripe and Box are using its Agents SDK to build out multi-agent systems.

Founded in 2001, the company’s network spans more than 800,000 community members, over 500 partners, and active customers in 75+ countries across 21 industries. Enterprises should recognize transformative agentic AI by its ability to autonomously understand context, make complex decisions, and drive continuous improvement with minimal human intervention. Infosys exemplifies this through its Agentic AI Foundry, where AI agents independently analyze requirements, generate designs, write and transform code, and automate testing all while embedding internal quality and compliance frameworks. These agents dynamically prioritize goals, adapt to evolving conditions, and orchestrate end-to-end workflows, moving far beyond traditional rule-based automation. This true autonomy accelerates development, enhances operational efficiency, and unlocks strategic agility, positioning agentic AI as a fundamental catalyst for next-generation enterprise transformation rather than just another automation layer.

Advanced capabilities with AI agents, wearables, and 5G

The ease of implementation, affordability and strong ROI made adopting generative AI important for most businesses. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a powerful ecosystem of industry-leading digital media brands, with a reach of 15+ million elite tech professionals. The company’s new, proprietary theCUBE AI Video cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.

Infosys is building AI agents capable of independently analyzing requirements, generating designs, writing and transforming code, and even automating testing and bug fixes. Key to this is embedding internal quality frameworks and compliance guidelines directly into the agents’ operations using platforms like Infosys iLEAD and Model Context Protocol (MCP) servers, ensuring robust, maintainable code. While pushing for autonomy, human oversight remains crucial at critical junctures. This approach accelerates development and enhances operational efficiency, driving genuine AI-driven autonomy in software creation. As generative AI matures, enterprises are shifting from experimentation to implementation—moving beyond chatbots and copilots into the realm of intelligent, autonomous agents. The Kyndryl Agentic AI Framework can help organisations confidently deploy AI with trust and security in mind.

Building infrastructure and establishing governance

For example, a dining reservation agent operating through Resy, Amex’s restaurant booking platform, would need to validate that it’s selecting the right restaurant at the right time, matching the user’s intent while adhering to brand and policy guidelines. To support fast experimentation, strong security, and policy enforcement, Amex developed an “enablement layer” that allows for rapid development without sacrificing oversight. “And so now as we think about agentic, we’ve got a nice control plane to plug in these additional guardrails that we really do need to have in place,” said Packer.

But AI-powered spatial intelligence systems have reduced this to « a fraction of that time. » Chandhu Nair, the senior vice president of data, AI, and innovation at Lowe’s, told Business Insider that the technology is allowing the store chain to create more immersive shopping experiences that are also easy and quick to navigate. SiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and brands, bringing together cutting-edge technology, influential content, strategic insights and real-time audience engagement. Capgemini said the addition of WNS will act like a catalyst, transforming it into an intelligent operations leader, with both the required scale and unique capabilities ranging from strategy and transformation to horizontal and vertical sector expertise.

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With over three decades of experience, Bali is responsible for new service offerings, solutions, platforms, and partnerships. He also drives the adoption of AI and automation in all service offerings and internal functions within Infosys to improve efficiency and drive differentiation. In the future, agentic AI systems, which are designed to make decisions independent of humans, could disrupt the retail sector even further.

Research from Honeywell, a multinational conglomerate, found that 80% of retailers will acquire AI systems over the coming months to better understand customers, create a more efficient shopping experience, and improve worker productivity. He has over 15 years of experience in mobile broadband technologies and solutions, conducting research and analysis on various technology segments and producing articles and write-ups on the latest developments within the sector. Absorptive capacity is no longer a theoretical concept—it’s a prerequisite for thriving in a tech-driven economy. In an agentic AI world, where speed, adaptability and insight are the new currency, finance leaders who cultivate this capacity won’t just keep up—they’ll lead. It’s the invisible infrastructure behind every successful AI initiative—and the reason some companies turn innovation into a competitive advantage while others lag. One of the most significant challenges is building trust—both with leadership and employees.

Situational awareness and adaptability are now essential, and agentic AI has the potential to meet this demand. It’s also, however, the only way we’ll ever truly find out just what this technology is capable of. « That kind of augmentation enhances productivity, » Priese says, « While preserving the human judgment and context that machines can’t replicate. » The big difference now is that AI technology can boost these efficiencies in new and exponentially profitable ways.